FREQUENTLY ASKED QUESTIONS
- What if I have an emergency?
- How do I get drug prescriptions and refills?
- How do I pay for services?
- Do you accept Medicare?
- What is the difference between a Doctor’s referral and an insurance referral?
- How much are Dermatology office visits?
- Do you have a physician who specializes in African American, Asian or other ethnic skin conditions?
- How do I schedule an appointment?
- What is the difference between a referral and an authorization?
- What do your physicians specialize in?
- If I need a biopsy, is that done at the time of the office visit?
- How long will my first appointment take?
- Do you need me to bring my medications with me?
- How are Dermatologists different from other Doctors?
- What are the appointment times?
- Is the Doctor running on time?
- Why do I constantly need to complete insurance/health forms?
- Are all these people in front of me? Are they all seeing one Doctor?
- How do I get a refill on my prescription?
- Who do I contact if I have a question about my bill or insurance claim?
- How do I schedule a Televisit?
In case of emergency after hours, the doctors can be reached by pager. If the emergency is life threatening, please call 911.
All prescriptions and refills should be requested during regular office hours. Please have your pharmacy call us for refills.
Payment is expected at the time of service. We accept cash, check, VISA and Mastercard. You will receive an itemized statement on the day of your appointment (or a few days later for some surgery procedures) that can be filed with your insurance company. When a surgery is performed, you will be asked for a deposit on the day of the procedure and will be billed later for the balance.
We also serve as providers for several PPO’s and HMO’s. Copayment is expected at the time of service.
Yes, we accept Medicare assignment. Medicare patients will be billed for any deductible, copayment or services not covered by Medicare. Accepting assignment means that we accept the amount that Medicare allows. They pay 80% of the allowable (provided the patient has met their deductible) and the patient pays the remaining 20%.
A doctor’s referral is a request for our services, and is often called a consultation request. It is also a correspondence from one doctor to another stating treatments, medications, history or illnesses/conditions that have been tried on a patient prior to being referred to our office.
An insurance referral is a requirement of a managed care insurance company. If a patient has Managed Care insurance (such a an HMO), they will always need an insurance referral to be seen by a specialty department. The insurance referral is written by the patient’s primary care physician.
Our office visit charges vary due to the complexity of your visit. New patient consults/office visit charges can range from $125 to $300 or more. This amount is for the office visit only and does not include any surgical procedures. Your insurance company will determine the final costs of your visit and any procedures you may have done. By law, we will never charge more than your insurance company will allow.
If you are without insurance, you will be classified as a “self-pay” patient. New self-pay patient office visits begin at $125. This does not include charges for procedures, medications or products. A follow-up office visit for a “self-pay patient begins at $70. This does not include charges for procedures, medications or products.
We do not charge a fee for missed or rescheduled appointments.
If you are an established patient, you can call our offices or request your next appointment via our Patient Portal.
A referral comes from your Primary Care Physician (PCP). It lets the specialist know the reason for your appointment and what services the PCP will allow us to offer to you. It is a requirement of Managed Care insurance. Without a referral from your PCP, you will be responsible for payment at the time of service.
An authorization comes from the insurance company. In some cases, both a referral (from your PCP) and an authorization (from your insurance company) are needed for a visit to a dermatologist. If you are uncertain whether you need an insurance authorization, you should call the number on the back of your insurance card and speak with a representative.
Our physicians specialize in many diseases of the skin, including psoriasis, severe acne and eczema, dermatitis, cutaneous t-cell lymphoma, alopecia, lichen planus, tinea versicolor, vitiligo, basal cell carcinoma, squamous cell carcinoma, melanoma, among many other skin conditions.
Your first appointment is for a consultation. However, many times a biopsy will be performed at that visit if your insurance will allow it. The decision to do a biopsy at your consultation appointment is always a decision you and your provider make together.
We generally advise patients to plan on being in our office for 30 to 60 minutes. The actual time will depend on the complexity of your skin problem and if a biopsy is needed. We also suggest you arrive 15 minutes before your appointment to complete any paperwork prior to being seen by our physicians.
A list of all of the medications that you are currently taking, as well as a list of those to which you are allergic, would be very helpful to the physician you are scheduled to see. Please bring that list of medications with you to your consultation appointment.
Dermatologists are doctors that have received a four (4) year medical degree and at least one additional year of general medical training (formerly termed internship) and three years of skin specialization.
Dr. Angela Moore also utilized Physician Assistants and Nurse Practitioners in her practice. These individuals are state certified as physician extenders and work under the supervision of Dr. Moore. Each extender has an intensive medical training degree and has spent at least one year of additional training with Dr. Moore before beginning treatment of patients.
Appointments can be scheduled from 7:00 am to 3:00 pm Monday through Thursday and 7am to 11:45am on Fridays. We are not open on Saturday or Sunday.
The physicians and physician extenders at Arlington Center for Dermatology make every effort to maintain appointment times within a twenty (20) minute window. If there is a longer delay, patients are welcome to reschedule their appointment. Everyone’s time is important.
Updated health information is important to the delivery of optimal health care and insurers make this a requirement. We ask that our patients update their forms yearly, but if there has been no change in health/dermatological status, simply sign and date the form indicating no change. If your insurance changes and you do not inform us of this change, you may become liable for all of the charges not covered by your new insurance.
In our office, it is not uncommon for two or four providers to be seeing patients at one time. We also have cosmetic patients and research study patients with appointments as well. This creates a busy waiting room. Our goal is that our patients do not wait longer than 20 minutes
You should obtain refills while at your next visit. Your prescriptions will be sent electronically to your pharmacy to be picked up there. If our office has not seen you for sometime, you may be required to schedule an appointment to obtain your refills. You can ask your pharmacy to request a refill from our office or you can use the Patient Portal to request a refill. If you been seen recently, the provider will most likely authorize a refill. If you need to make an appointment before obtaining a refill, you request may be denied. Please contact our office if you have any problems with refilling your medications.
Our billing department can be reached at (817) 795-7546. Their hours are from 7.00 am to 4:00 pm Monday through Thursday and 7am to noon on Fridays. You can also obtain a copy of your statements on the Patient Portal and can send questions to the billing department about your account through the Patient Portal as well.
Call our office at 817-795-7546 and request a Televisit with our scheduling staff. Televisits are great for visits that do not require physical procedures. Your provider can look at your skin and often begin or continue a plan of treatment while you remain in the comfort and safety of your home. Providers can prescibe medications, monitor progress and answer your questions throughly during a Televisit. If more detailed treatment is required, an in-person office visit can be scheduled. Televisits can be scheduled for both new and established patients.
Associations
